Lead the Night

Position Type: Part-Time to Full-Time
Compensation: $18–$25/hour
Schedule: Primarily Friday & Saturday nights; additional weekday shifts for holidays, events and training

Overview

The Floor Lead is the on-the-floor leader during nightclub operations, responsible for coordinating staff, managing guest flow, troubleshooting technical systems, liaising with security, and ensuring the venue operates smoothly throughout the night. This role requires multitasking, communication, confidence, and the ability to work comfortably in a fast-paced, LGBTQ+ nightlife environment. Training is provided for all technical systems.

This is an introductory leadership role designed to develop you into a full-time position or management track within Scorpio. Floor Leads receive hands-on experience across bar operations, front-of-house leadership, production support, customer service, and technical systems. We use this position as a stepping stone to grow future managers, supervisors, and operations leaders – giving you real, transferable experience that prepares you for more advanced roles within the Scorpio portfolio or in the broader hospitality and entertainment industry.

Core Purpose

Ensure all departments remain aligned, supported, and performing efficiently while maintaining a safe, inclusive, and welcoming environment for guests. Resolve issues quickly, support staff needs, and uphold standards across the venue.

Key Responsibilities

Operational Leadership

• Oversee nightly operations across all rooms: Stage, Parlor, Rooftop, Veranda, front door, bars, and production areas.
• Serve as the on-shift leader for all staff.
• Monitor workflow, guest volume, and adjust staffing or coverage as needed.
• Assist any department during rushes or emergencies (bartending, barbacking, door operations, tech support).
• Maintain compliance with venue policies and standard operating procedures.
  

Staff Coordination & Management

• Direct and support bartenders, barbacks, door staff, floor hosts, and production support.
• Redirect staff when areas need additional coverage.
• Ensure staff remain punctual, sober, professional, and in compliance with expectations.
• Address minor performance issues and escalate major concerns to management.
• Support staff during difficult guest interactions or high-volume situations.
  

Guest Relations & Conflict Resolution

• Address guest questions, concerns, complaints, and escalations.
• Resolve payment issues, delays, or misunderstandings.
• De-escalate conflicts and maintain a positive environment.
• Protect both guest experience and venue safety/policy.
  

Security Liaison

• Work closely with security to maintain safety and proper guest conduct.
• Communicate concerns about behavior, intoxication, or potential problems.
• Support security decisions regarding denial of entry or removal.
• Ensure security treats all guests with professionalism and respect.
  

Technical Responsibilities

Training provided; comfort with technology is required.

Sound & Lighting

• Operate audio systems, mixers, microphones, and speaker zones.
• Adjust DMX lighting scenes; troubleshoot lighting or cable issues.
• Address audio routing problems or equipment malfunctions.
  

DJ Equipment

• Understand Pioneer CDJs, mixers, playback devices, and booth monitors.
• Assist DJs with setup and troubleshooting.
• Monitor booth volume levels and protect equipment.
  

Video & Production

• Support LED walls, projectors, video switchers, playback systems, and remote cameras.
• Assist production crews during shows, including performer cues and transitions.
• Monitor broadcast gear and troubleshoot issues.
  

POS & Menu Editing

• Operate and troubleshoot Toast POS.
• Edit menus for pricing updates, inventory changes, and event-specific items.
• Assist bartenders with POS freezes, hardware issues, or payment handling.
  

Department Support Duties

Bartender / Bar Department Duties

• Step behind the bar when needed to assist or fully take over service during rush periods.
• Prepare and serve cocktails according to venue standards.
• Maintain accurate POS transactions, handle payments, and resolve checkout issues.
• Monitor inventory levels during the night and communicate shortages proactively.
• Ensure the bar area remains clean, organized, and fully stocked throughout the shift.
• Uphold responsible alcohol service practices and identify overserved guests.
• Support bartenders with high-volume service, guest questions, and special drink requests.
• Coordinate with barbacks to ensure seamless restocking and flow of service.

Barback Duties

• Restock liquor, beer, wine, mixers, garnishes, ice, and supplies.
• Replace kegs and CO2 tanks.
• Manage trash, cardboard, and bar cleanliness.
• Retrieve glassware and rotate product (FIFO).
• Assist bartenders as needed.
  

Front Door Duties

• Scan IDs using digital verification software.
• Validate IDs and identify fake or expired identification.
• Check tickets, wristbands, and stamps.
• Process cover charges and payments.
• Communicate rules, re-entry policies, and deny entry when necessary.
• Coordinate with security on line management and safety concerns.
  

LGBTQ+ Awareness & Sensitivity

The Floor Lead must be fully comfortable working in and supporting an LGBTQ+ nightlife environment. Scorpio is a safe space and home for a diverse range of identities, including:

• Transgender guests
• Nonbinary and gender-nonconforming guests
• Drag artists
• Guests exploring or questioning their identity
• LGBTQ+ couples and chosen families
• Bisexual, pansexual, and queer-identified guests
• Allies and straight-identifying guests
• Anyone seeking a safe, welcoming, affirming environment

You must:

• Use pronouns respectfully and correctly.
• Address sensitive interactions privately and with care.
• Protect guests experiencing discomfort, harassment, or bias.
• Ensure security treats LGBTQ+ individuals appropriately and respectfully.
• Support a safe, affirming, inclusive environment at all times.
  

This venue is a safe space, and safeguarding that is part of your core responsibility.

Preferred Experience

Hospitality & Nightlife

• Nightclub, bar, lounge, or restaurant experience (preferred).
• Bartending experience or strong bartending knowledge (highly preferred).
• Barback experience in high-volume environments.
  

Technical

• Toast POS experience (preferred).
• DMX lighting experience or knowledge (preferred).
• Experience with TVs, A/V systems, lighting consoles, or broadcast equipment.
• Familiarity with DJ gear, sound systems, and video systems.
  

Leadership & Customer Service

• Previous shift lead or supervisor experience.
• Experience working with security teams.
• Strong customer service and conflict-resolution background.
  

Required Traits

• Strong leadership presence.
• Calm under pressure; confident with decision-making.
• Excellent multitasking abilities.
• Tech-comfortable and eager to learn.
• Professional, sober, and punctual.
• Able to work late nights in a fast-paced environment.
  

Why This Role Matters

The Floor Lead is the unseen force that makes the night run seamlessly. You keep rooms synchronized, staff supported, guests safe, and the energy flowing. Your work ensures each night feels intentional, elevated, and unforgettable.

Growth & Advancement

This role is designed as a pathway to:

• Assistant Manager
• Operations Manager
• Production Manager
• Venue Manager
• Multi-venue leadership
• Corporate hospitality roles
• Large entertainment complex positions
  

We train you on every system and support your long-term career development.